Delivery Terms

 

 

Worldwide Delivery:

We offer free shipping to all countries worldwide. Shipments are made from our office in Poland. Delivery time depends on the distance to the buyer’s country. Based on our experience, standard delivery time — for example to the USA — is about 5–7 days. Faster delivery options can be discussed if necessary.

Important Considerations:

• Made-to-Order Clause: Since our dresses are bespoke and made-to-order, returns are not typically accepted. However, your satisfaction is pivotal; hence we urge you to reach out if there are issues, and we’ll navigate towards the best solution together.
• Shipping Address Accuracy: Ensure your shipping address and contact number are accurate and secure to prevent any loss or theft during delivery.
• Non-Replacement Policy: We cannot reimburse or replace items lost or damaged during shipping, so it’s crucial to provide a secure address.
• Customs and Import Duties
  Please note that buyers are responsible for any customs and import taxes that may apply. We are not liable for delays caused by customs.
• Non-Working Days: Orders are not processed or shipped during weekends or public holidays, and we are not liable for delays due to unforeseen local disruptions.

Please reach out to our customer service team at info@havedressstore.com for assistance with your shipping needs. At Have Dress, we are committed to delivering not just dresses, but a complete, elegant experience. Our customer service team is eager to help ensure that your purchase and delivery process is as seamless and delightful as wearing one of our dresses. 🌍👗