Return Policy
Return Policy
Made-to-Order Items
At Have Dress, each item is made individually according to the customer’s measurements, selected options, and personal specifications. Because our items are made to order especially for each customer, all sales are final.
We do not accept returns or exchanges for made-to-order items, personalized items, or items that have been altered or customized for the customer.
Customer Measurements
The customer is responsible for providing accurate measurements and correct order details. We create each item based on the information provided by the customer at the time of purchase.
If the customer provides incorrect measurements, selects the wrong size or color, or provides inaccurate customization details, we are not responsible for fit issues or differences caused by incorrect or incomplete information.
Order Cancellations
Orders may only be cancelled before production has started. Once materials have been prepared, work has begun, or the item has entered production, the order cannot be cancelled or refunded.
Because each item is made especially for a specific customer, we cannot resell it to another person.
Resolving Unexpected Issues
We understand that unexpected situations may sometimes arise in connection with an order, delivery, or received item. If you have any questions or concerns about your order, please contact us as soon as possible after receiving your package.
To help us review the situation, please provide your order number, a detailed description of the issue, and, if necessary, photos or videos. We will carefully review each request and will try to offer a possible solution depending on the specific situation.
Please note that because all our items are made individually according to the customer’s measurements and preferences, returns or exchanges are not possible unless a solution is separately agreed by us.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Items made to order according to the customer’s measurements and preferences
- Personalized or altered items
- Items with a custom-selected color, size, length, or design changes
- Items refused by the customer due to customs fees, import duties, taxes, or delivery charges
Customs and Refusal of Delivery
If the customer refuses to receive the package or refuses to pay customs duties, taxes, import fees, or other required charges in their country, the order amount is non-refundable. Customs duties and import charges are the responsibility of the buyer.
Contact Us
If you have any questions or concerns about your order, please contact us before taking any further action. We are always ready to review the situation and, where possible, help find a fair solution.
For any questions related to your order, you can contact us by e-mail: info@havedressstore.com
